While Web Services and API ServiceNow integrations offer an agile approach to developing new integrations, enterprise-scale organizations in particular should note the drawbacks.
Because of how APIs interact with platforms such as ServiceNow, their use can severely impact system performance.
And while Web Services and API ServiceNow integrations are highly customizable, those same customizations can also impede performance, as well as continuity for the project if the developer responsible for such customizations leaves the organization.
Continue on https://www.perspectium.com/blog/avoid-api-servicenow-integrations/
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