Slow ServiceNow instance performance is a thorn in many organization’s IT service management (ITSM) strategies. Poor ServiceNow performance can cause bottlenecks that impede an organization’s scalability.
A leader among ITSM vendors, ServiceNow is a highly customizable tool – a key factor driving its popularity. Organizations can tailor the tool to meet their specific demands, adding custom functionality via custom-built code, applications and APIs.
However, customization – or rather, over-customization – is often at the heart of slow ServiceNow instance performance.
ServiceNow Customization – Don’t Overdo It
As organizations add more and more custom functionality, ServiceNow instances become increasingly difficult to manage.
In the case of upgrades or implementing new features, organizations need to extend resources to ensure the custom functionality remains compatible. When the resources required are sourced internally, this can delay time-to-value as DIY ServiceNow integrations take, on average, 470 hours. When sourced externally, the burden of cost is financial.
Additionally, custom integrations can have a direct impact on ServiceNow performance. Organizations are often tempted into the DIY approach to building custom integrations, particularly for integrations that transfer limited amounts of data.
continues... https://www.perspectium.com/blog/slow-servicenow-customization/
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