While there is debate about the efficacy of API integration, there is no debating its rate of adoption.
Over time, API integration has become a familiar feature of modern, digital, and data-driven organizations. APIs are commonly used when integrating ITSM solutions such as ServiceNow.
ServiceNow provide their own API-based integration platform, the Integration Hub.
But what is API integration? What’s behind its adoption? And is it really the gold standard for integrating ITSM?
Visit https://www.perspectium.com/blog/api-integration-itsm/
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