ServiceNow Data Retention Policy Explained: Storage Limit, Archiving, Table Rotation and More

The ServiceNow data retention policy may not suffice for organizations dealing with high data volumes. To stay compliant with the ServiceNow data retention policy, some organizations may need to purchase additional storage or implement an off-platform archiving solution. 

This post covers the frequently asked questions regarding the ServiceNow data retention policy and the best practices that help organizations stay compliant. Continue on https://www.perspectium.com/blog/servicenow-data-retention-policy-explained/

Big Data Integration at ServiceNow Case Study

ServiceNow® is the leading provider of service management, with solutions for every department in the enterprise including IT, human resources, facilities, field service and more. They needed to integrate CRM data from multiple production applications into their big data environment, providing business decision makers with real-time access to essential analytics data without creating a performance impact on their production environments. Visit https://www.perspectium.com/servicenow-case-study/

How AI for ITSM Will Revolutionize the Workplace (and How It Won’t)

There is good reason to believe AI for ITSM will be a game-changer. 

With modern organizations so reliant on IT—and, by extension, ITSM—it stands to reason that improvements to ITSM technology and related processes will positively impact how organizations operate. 

By introducing AI into ITSM, AI Service Management – or “AISM” – can help organizations create more agile, responsive, and efficient ITSM environments. Continue on https://www.perspectium.com/blog/how-ai-for-itsm-will-revolutionize-the-workplace/

Keeping Your ServiceNow Integrations Secure - Perspectium

Integration security is a crucial factor to consider when implementing a new ServiceNow integration.

While ServiceNow has high standards for security, the same cannot be said for all types of integration and integration service providers. Continue on https://www.perspectium.com/keeping-servicenow-integrations-secure-lp/

ServiceNow Integrations: A Buyer's Guide

Modern organizations are reliant on data - and data’s timely availability - to support employees and deliver their services. However getting the right data, to the right place and at the right time presents challenges. Continue on https://www.perspectium.com/servicenow-integrations-a-buyers-guide-lp/

Perspectium Record Estimator Services

 Understand Your ServiceNow Data

Record Estimator helps you understand and manage the growth of your

ServiceNow instance. It allows platform owners to ensure they don’t run into “data debt”,

 and can help ensure that all the tables in an instance stay within the limits they set. 

Record Estimator provides visibility into the number of records in any table in your 

instance, shows table growth over time, and provides alerts to notify the administrators

 when records approach a threshold.

A Guide to AI Service Management (AISM)

 Increasingly, organizations are seeking to take advantage of artificial intelligence (AI) and machine learning (ML) in their ITSM initiatives, in an approach dubbed “AI Service Management” (AISM).

Visit https://www.perspectium.com/blog/a-guide-to-ai-service-management-aism/

Implementing ServiceNow Integrations with Perspectium - FAQ's

Implementing ServiceNow integrations can help users connect the platform to complementary solutions that make better use of ServiceNow data and insights.

The platform can be integrated with purpose-built solutions for reporting, artificial intelligence, business intelligence, machine learning and more. Continue on https://www.perspectium.com/implementing-servicenow-integrations-faq-lp/

API Integration for ITSM Explained - Perspectium

While there is debate about the efficacy of API integration, there is no debating its rate of adoption. 

Over time, API integration has become a familiar feature of modern, digital, and data-driven organizations. APIs are commonly used when integrating ITSM solutions such as ServiceNow.

API integrations are a common approach to connecting ServiceNow to the wider enterprise.
ServiceNow provide their own API-based integration platform, the Integration Hub.

But what is API integration? What’s behind its adoption? And is it really the gold standard for integrating ITSM? 

Visit https://www.perspectium.com/blog/api-integration-itsm/