ServiceNow Integration Use Cases that Improve Operations, Alignment and More

 

To get the most value out of ServiceNow, a number of ServiceNow integration use cases should be pursued to encourage greater alignment between IT and the rest of the organization.

Such ServiceNow integrations are essential in optimizing processes, improve employee productivity, and deliver maximum value to customers.

This blog highlights the top 5 ServiceNow integration use cases that improve operations, alignment and more.

Top 5 ServiceNow Integration Use Cases

1. ServiceNow to Reporting, Analytics and BI tools

While ServiceNow has some reporting capabilities, many organizations find them limited:

• Users can only analyze data within the Now Platform. They cannot combine ServiceNow data with other sources for reporting and analysis, which prevents the organization from getting a complete view of its business data.
• The default reporting feature does not easily handle data-heavy reports. Running reports/analytics on large volumes of data can cause system overload, leading to slow queries and instances. Performance degradation delays reports and impacts other features of the Platform.
• ServiceNow reporting does not support historical trend analysis – users can only analyze the current state of instance data. Tracking historical metrics demands extensive manual input.

Due to these limitations, organizations choose to integrate ServiceNow with dedicated reporting, analytics and business intelligence tools like Tableau or Power BI to perform advanced reporting and analysis.

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