As the technology employed by modern organizations increases in scope and complexity, making use of citizen integrators is one way to make better use of internal resources.
Low-code/no-code platforms such as ServiceNow are common targets for citizen integration, as organizations seek to extend similar low-code/no-code benefits to the way they connect systems.
However, relying on citizen integrators has clear limitations.
What is a Citizen Integrator?
A Citizen Integrator is a non-technical team member or “business user” that uses low-code/no-code platforms to connect applications and systems.
Typically, Citizen Integrators have another primary role within the organization (such as Marketing, Finance, etc), and will integrate solutions that relate to their role.
Despite lacking technical expertise, they understand their industry’s processes, workflows, and data, allowing them to identify and address integration needs.
Their lack of technical expertise means they rely on pre-built integrations/integration platforms – typically point-to-point – to integrate applications, with limited or no IT support.
continues.... https://www.perspectium.com/blog/citizen-integrators/
