ServiceNow Integration Total Cost of Ownership: How to Accurately Calculate the TCO

     ServiceNow integrations total cost of ownership (TCO) can be difficult to accurately quantify.

Measuring TCO goes beyond simply comparing the integration solution’s purchase price or implementation costs and its ROI. 

When integrating business-critical systems like ServiceNow, the costs of ongoing maintenance – or even amending a botched implementation – are significant.

Downtime affecting the integrated systems adds to technical debt and carries both quantifiable costs (such as development hours), and more abstract costs such as reputational damage and customer dissatisfaction. 

What Influences ServiceNow Integration Total Cost of Ownership? 

ServiceNow integration total cost of ownership is most significantly influenced by the integration method. Choosing the wrong type of integration for your organization’s requirements will lead to sunk costs and may require investment to replace the integration entirely.

So before implementing integrations, organizations must weigh the pros and cons of available integration methods to understand which integration solution best suits their needs.

Choosing the Right Integration Approach

Data volume, availability and security are just some of the things to consider when choosing an integration approach. The “right” approach will depend on your particular needs …

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However, the issue is that initially, some integrations seem more cost-effective, and only after the implementation process is complete do the hidden costs surface. 

For example, pre-packaged and custom-built API and Web Services-based integrations can seem cost-effective initially, but as use and data volumes scale, they degrade ServiceNow’s performance. This leads to a myriad of issues that add to technical debt, including delayed reports and time-to-resolution, frustrated employees and dissatisfied customers. 

And as the IT stack becomes more complex with newly added tools/apps, it becomes highly challenging to maintain these integrations, giving rise to several hidden costs.

Over time, these hidden costs increase, making the technical debt increasingly difficult to “pay down.”

Other factors influencing ServiceNow integration total cost of ownership include: 

Implementation costs

The cost of implementing a ServiceNow integration is not just limited to purchasing the software. A significant portion of ServiceNow integration total cost of ownership comes from activities such as:

• Development hours for implementation: If the integration demands custom coding or complex configuration, the lengthy development hours can increase the TCO. Business leaders must account for the hourly wages/salaries of the team(s) involved.
• Third-party services: Organizations might need to hire third-party consultants or service providers if the in-house team lacks the expertise to implement and manage complex integrations. The consultancy fees add to the TCO. 
• Testing: Integrations must be adequately tested under multiple conditions to ensure desired efficiency, functionality, and reliability. On average, organizations must dedicate 100 hours to QA & Testing. Extensive testing phases can be time-consuming and resource-intensive and the cost of labour to facilitate testing should be factored into the TCO.
• Delayed time to value: Planning, developing, testing, and implementing a ServiceNow integration can take around 470 business hours or longer. Unexpected delays in the integration implementation increase the financial burden significantly. Besides delaying the time to extract value from the integration, it increases project management and resource allocation costs, promotes poor decisions based on obsolete/inaccurate data, and delays advanced business initiatives.

Ongoing maintenance requirements

Once the integration is live, organizations must invest in its ongoing maintenance to ensure optimal performance. The costs of maintaining the integration include ongoing exercises that fuel the ServiceNow integration total cost of ownership:

• Development hours for maintenance: Similarly with implementation costs, teams must also factor in the costs involved in maintaining the integration over time (troubleshooting, bug fixes, updates, etc.).
• Continuity through ServiceNow upgrades: Custom-built and iPaaS integrations are reliant on API and web services to initiate data transfers. However, upgrades to the platform can break these integrations, meaning that the integrations themselves have to be re-worked, or re-built entirely to maintain continuity through ServiceNow upgrades. 

The cost of integration failure

Poorly implemented integrations that involve patch fixes might fail due to the inability to handle bulk data volumes or deliver the required throughput. An integration failure primarily denotes incomplete data transfer, leading to several costs:

• Sunk costs of the wrong integration approach: Business leaders need to map out business needs and technical requirements, plan how the ServiceNow integration will work, and weigh the pros/cons of different integration methods to avoid choosing the wrong integration solution. Over time, such poorly selected, evaluated and optimized integrations become a huge sunk cost for the organization, demanding a complete integration redesign and adding significantly to the TCO.
• Technical debt incurred while fixing the integration: Implementing patch fixes instead of redesigning or rectifying the integration invites significant technical debt. As IT teams spend hours fixing technical debt issues, these costs far outweigh the cost of redesigning the integration.
• Cost of data loss and recovery: Poorly implemented custom integrations often risk endpoint outages or transfer timeouts. Consequently, organizations might lose crucial data that didn’t reach the desired source. While ServiceNow provide data backup and recovery capabilities out-of-the-box, they are limited in a number of key areas. For example, instance downtime is required to recover data and backups are only retained for 14 days. This means further investment is required to recover data that falls outside of the scope of ServiceNow’s OOTB backup and restore.
• Poor data quality: Often, integration failures remain undetected for hours, driving up the costs of recovering missing or inaccurate data. Not only do teams have to spend endless hours troubleshooting, but inaccurate data also leads to faulty reports and bad business decisions. 

Training staff to work with newly implemented integrations

• Cost of training: Introducing a pre-packaged or custom-built integration also requires training the staff that need to make use of said integrations. The extent of training required can vary, as well as the skillset required to use the integration. Packaged integrations typically ship with a graphical user interface (GUI) which can help the process, but training is still required. Integrations that require command line interface (CLI) experience can isolate business users.
• Staff turnover: If the developers or team members handling the integration leave the organization without formally and comprehensively documenting processes and technology involved in facilitating the integration, it becomes very challenging to maintain integration continuity. Organizations options for replacing departing developers are limited to developers with the required skillset. The organization must also train new recruits to work with the integrations and invest in ongoing training to help them gain specific skill sets needed to maintain and support the integration. 

Limit the TCO of ServiceNow Integrations with these Three Steps

Building and implementing ServiceNow integrations is a challenging process that requires ongoing maintenance and support. Organizations can avoid the issues mentioned above by meticulously planning the integration:

Plan and map out the integration requirements with a business goals-driven approach

The goal of implementing ServiceNow integrations is to deliver value-based outcomes and increased efficiencies. Simply connecting two systems cannot be the goal of the integration as this approach can lead to oversight. For example, if improving data availability and enabling self-service access to integrated data is the goal, then an integration that degrades ServiceNow’s performance and requires development experience to use will not help the organization achieve their goal.

Thus, organizations must take a business goals-driven approach and outline:

• The purpose of integrating ServiceNow with an external system
• The key business objectives that the integration will support
• The pain points that the integration will address/processes it will improve
• The integration outcomes vs. the maintenance costs 

Identify and involve the relevant stakeholders

Before implementing an integration, business leaders must identify the relevant process owners, administrators, and other stakeholders from ServiceNow and third-party vendors supporting the integration. These stakeholders can help outline and highlight the integration’s needs, outcomes, and support requirements by thoroughly assessing system capabilities and identifying limitations (e.g., performance load, middleware needs, etc.) before progressing to technical design. 

Choose the right integration approach

The next step to limiting the TCO of your ServiceNow integration is to choose the right integration approach based on the business requirements.

For instance, the initial integration planning and mapping phase highlights an insufficient budget for building an in-house, custom integration – but the budget is sufficient for integration maintenance. In such a scenario, the organization could consider pre-built iPaaS integrations to save on development requirements and costs during the implementation phase. However, it is essential to consider that diligence in maintaining the integration via a formalized process is vital in limiting costs associated with developer turnover, platform upgrades, and performance impacts. 

Without strong confidence in the ability to maintain the integration over time, a native IaaS solution is the recommended approach. Native integration solutions that deliver integration-as-a-service (IaaS) are the best option for organizations dealing with growing data volumes, requiring high throughput and availability, and for organizations with limited resources for integration maintenance.

How Integrations-as-a-Service Limits TCO and Benefits the Organization

Integrations-as-a-Service (IaaS) describe integrations that are delivered and maintained by integration experts as a managed service. Cost of implementation and maintenance are factored into the subscription price, so the organization is aware of exactly how much the integration will cost, with no additional hidden costs. 

As they are delivered by experts, IaaS integrations deliver a faster-time-to-value and the likelihood of a botched implementation is limited.

ServiceNow, IaaS Integrations from Perspectium

Developed by the founder of ServiceNow, David Loo, Perspectium delivers integrations-as-a-service that eliminate the need for dedicated internal resources to implement or maintain the integration. As a fully-managed service, all maintenance costs are factored into the subscription with no hidden costs. Since customers always know what they are paying, it promotes better budgeting and resource allocation.

Instead of using web services or API calls, Perspectium solutions leverage push technology and a sophisticated message broker system (MBS) to reliably connect ServiceNow with external systems without risking data loss or performance degradation associated with API/web services-based iPaaS solutions. 

The Perspectium architecture uses a secure, encrypted, cloud-enabled message broker system to queue data transfers. This clever design insulates customer organizations against system failure-related data loss. 

So, even if a target system goes offline during the transfer, data is not lost – the data waits securely in the cloud-enabled queue, and the transfer resumes where it left off when the system is back online. 

Additionally, since the target receives the data from the MBS – and not directly from ServiceNow – the Platform’s performance remains intact.

The fact that ServiceNow themselves use and endorse Perspectium proves its capability in handling complex integration requirements and massive data volumes. 

How ServiceNow uses Perspectium’s Integration Applications

Learn how Perspectium’s performance impact-free integrations support the ServiceNow enterprise with their own data integration requirements.

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Perspectium integrations replicate data from 10 production instances of ServiceNow into 4 SAP/HANA databases for analysis by Sales, Marketing, Finance, and other departments.

Transactional data transfers feed 200+ dashboards and five predictive solutions in the big data environment. Production data alone accounts for about 20 million transfers per day – from more than 600 individual database tables. 

And of course, this all happens without negatively impacting ServiceNow’s performance, thanks to the highly efficient Perspectium architecture.

Calculate the TCO of your ServiceNow integration with Perspectium’s TCO Calculator 

Calculating the TCO of an integration method is a crucial part of integration planning and implementation. Try our integration TCO toolkit to compare the cost of using Perspectium with other available solutions to make the right decision, the first time.

Calculate the True TCO of a ServiceNow Integration

We put together this toolkit to help you compare the cost of using Perspectium to using other solutions for your integration needs.

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How to Backup ServiceNow On-demand

Unfortunately, organizations cannot backup ServiceNow on-demand when using the platform’s out-of-the-box backup and restore functionality. 

By default, ServiceNow automatically creates instance backups on predefined schedules. While ServiceNow states that these backups occur during non-peak hours, this may not align with your organization’s requirements.

For example, many organizations opt to run reports outside of working hours due to the strain it puts on the platform. If the backup and reporting schedule overlap, then performance degradation could lead to reporting delays, or cause the report to fail outright. 

Fortunately, ServiceNow users can create on-demand backups using purpose-built backup and disaster recovery solutions, including a ServiceNow-native application.

Such solutions provide more control over when and how backups are created, and how data is restored when a recovery is required. 

Other ServiceNow Backup and Restore Limitations

ServiceNow’s backup and restore limitations extend beyond lacking the option to create backups on demand.

Other common issues ServiceNow users face when using ServiceNow’s OOTB backup and restore features include:

Backup retention limitations 

ServiceNow’s default backup retention period is short (only 14 days), significantly increasing the risk of data loss should the lost data fall outside the 14-day window. As for differential backups that contain recent data updated on the PROD instance, ServiceNow only retains them for seven days.

Increased risk of data loss

ServiceNow decides the best time for daily backups, which may lead to the loss of “delta” data – data entered since the given backup was made.

Consequently, ServiceNow experts recommend restoring a whole instance from a ServiceNow AHA backup as ​​a last resort – the impact of a backup restore request could be more damaging than the cause for backup initiation.

No control over what is included in the backup, or what is restored

ServiceNow does not provide a means of customizing the contents of a backup or a restore. Meaning an organization cannot recover a specific data set, and would instead have to restore the whole instance, increasing the risk of delta data loss.

Instance is unavailable during the restoration process

When restoring from a ServiceNow created backup, the instance becomes inaccessible for a time, disrupting operations and impacting both employees and customers. 

Backup ServiceNow On-Demand with a ServiceNow-Native Application

Fortunately, ServiceNow users who wish to backup their data on-demand can use the ServiceNow-native application – DataSync Snapshot, from ServiceNow partners, Perspectium. 

DataSync Snapshot provides ServiceNow users with more control over the backup and restore process, allowing users to create as many backups as they require, when they’re required, and then retain them for as long as necessary. 

By allowing users to schedule backups at a time and frequency that aligns with their organization’s needs, DataSync Snapshot greatly improves operational resilience. 

And DataSync Snapshot provides much more than simply on-demand backups. The table below highlights how ServiceNow’s OOTB capabilities compare to DataSync Snapshot:

	ServiceNow’s OOTB Backup and Restore	Perspectium’s DataSync Snapshot
What is backed up?	Entire instance	Controlled by the user: Including forms, properties, scripts, business rules, referenced records & schemas
How often does the backup occur?	Daily & Weekly	Controlled by the user
When does the backup occur?	Determined by ServiceNow	Controlled by the user
How long are backups retained?	Daily – 6 daysWeekly – 14 days	Controlled by the user
Where can backups be restored to?	Originating instance	Controlled by the user: (Any instance you like)
What is the risk of data loss?	High:The entire instance is overwritten	Low: Due to granular backups and indefinite retention period
Is the instance available during a restore?	No	Yes!

What Is DataSync Snapshot?

DataSync Snapshot works like a time machine for ServiceNow data. 

Instead of using web services or API calls for data replication, DataSync Snapshot leverages “Push technology” that promotes higher throughput and faster backup and restore process. 

With DataSync Snapshot, users can create as many backups as they like – either on-demand or to an automated schedule they decide. 

Users can customize the contents of a backup manually, or use condition-based filtering to automatically capture data that meets particular rules in the backup.

As users gain more control over what data is backed up and when, they have greater confidence in the availability and resilience of their ServiceNow data.

DataSync Snapshot benefits include:

• Control over backup schedules and the ability to backup on-demand.
• Control over what data is backed up and restored, eliminating the “all or nothing” approach.
• Greater protection against manual errors, malicious activity, accidental deletion, viruses/ransomware, and natural disasters.
• Control over where ServiceNow data is recovered to (the originating instance or elsewhere).
• Complete data recovery (including metadata and attachments) or selective recovery – whatever is needed. 
• Retain backups indefinitely and restore lost data beyond ServiceNow’s 14-day retention period.
• Maintain referential integrity when restoring to preserve parent-child and recursive relationships.

Perspectium and its ServiceNow-native applications were created by ServiceNow’s founding developer, David Loo to address common difficulties in getting data out of ServiceNow. 

Perspectium’s ServiceNow-native delivery means the applications can avoid issues associated with external Rest API, and transfer massive amounts of data (over 1 billion records per month) without impacting performance.

This makes the applications and service ideal for organizations with large data volumes and advanced data backup needs. 

Curious to learn more about our DataSync Snapshot as the ultimate BDR solution for ServiceNow data? Talk to us.

Webinar: How to Take Control of Your ServiceNow Backups

From extending ServiceNow’s backup period, to scheduling backups at your convenience, Perspectium helps ServiceNow users take control of their ServiceNow backups …

Integrating ServiceNow and Key Systems to Modernize ITSM

Integrating ServiceNow and other key systems helps modernize organization’s ITSM strategies.

ITSM integration connects disparate ITSM products and key systems allowing data, processes and information to be passed between them.

Key systems supporting ITSM often include a combination of legacy and on-premise systems where data and workflows are siloed.

This makes many organizations reliant on manual processes to extract data and information from the systems and replicate it elsewhere, leading to poor customer and employee experience. 

When Are Integrations Necessary?

The following scenarios can all be improved by integrating ServiceNow:

• When multiple solutions support an organization’s ITSM strategy
• When data and insight relating to ITSM needs to be analyzed in context with the whole organization, and not limited to a single solution
• Where specialized teams (such as data and analytics teams) require access to ITSM data from within their preferred solution
• When business leaders and ITSM employees need insight into how open cases move through the ITSM infrastructure to identify bottlenecks, areas for optimization and monitor progress

Without proper integration, the complicated architecture of multiple technologies, systems, and applications hinders visibility into operations and performance reporting/analytics. 

This lack of transparency, agility, and accurate reporting fuels technical debt, and negatively impacts decision making, data availability, data quality and more.

See also: How ITSM Integration Helps Maximize Value

How Integrating ServiceNow Helps Modernization

A well-planned ITSM integration strategy creates the scope for:

• Improve reporting, analytics and insight: While ITSM solutions such as ServiceNow support some reporting capabilities, they are often limited and organizations prefer to make use of the purpose-built reporting and analytics solutions available to them. Integrations support the automated transfer of ITSM data to systems that can make better use of it. 
• Improved service delivery: By consolidating multiple service desks into a single, integrated service management structure, organizations can minimize IT costs and complexity while facilitating consistent service management processes throughout their IT stack. 
• Optimize workflows and services: ITSM integrations allow for processes to be connected across different solutions, meaning employees can work from the systems they are experienced in without having to manually extract information from other systems. This empowers organizations in delivering quality services faster, with greater accuracy and consistency.
• Improving SIAM: ITSM integrations can help managed service providers improve how they connect to and serve customer organizations.

4 Steps for Integrating ServiceNow

While planning ITSM modernization, it’s important to follow the four steps for successful implementation: 

Planning

Integration planning should be business-goals driven. Rather than limiting planning to deciding which systems need to be connected, organizations should include “why” they are being connected in the plan. 

Those responsible for implementation are not typically the end-user, so organizations cannot assume those implementing the integration will understand the goals of the project without formalizing what those goals are first. For example, the goal of “integrating systems to improve data availability” can be undermined by an integration that does not support the required throughput. 

Mapping out the ITSM integration plan also helps gain organization-wide buy-in while eliminating major pitfalls. Documenting key aspects of your current ITSM solution, including system components, workflows, and customizations, is crucial. 

Discovery

In this phase, organizations must thoroughly investigate their current obstacles and establish the main objectives for the integration, as they relate to existing infrastructure and the organization’s employees.

Identifying the core stakeholders, like project sponsors, managers, process owners, security & integration executives, etc., can drive the integration in the right direction and ensure the integration meets the organization’s and its user’s requirements. 

Choosing the Right Integration Approach

Data volume, availability and security are just some of the things to consider when choosing an integration approach. The “right” approach will depend on your particular needs …

Get the Whitepaper

Implementation

After careful planning and defining requirements, integrations should be implemented by experienced professionals. Since ITSM typically supports critical operations, any faults in the integration implementation can have serious consequences.

Some organizations are confident that they can take on integration implementation in-house. But they should also be confident that they have enough resources to complete the integration in a timely manner, and without consuming considerable development resources that delay other work or prevent it from being completed.

For organizations with limited resources or experience in implementing integrations, integration service providers should be consulted.

Maintenance

Once implemented, integrations require maintenance to ensure they stay functional. Maintenance requirements occur due to a number of factors, including but not limited to platform upgrades that can make integrations non-functional.

As with the implementation phase, organizations that decide to do this in-house need to be confident they have the resources and experience required to maintain the integration effectively.

If there are any doubts, organizations should opt to work with integration service providers that undertake both implementation and maintenance on their behalf.

Modernize Your ITSM via Native, Push Technology-enabled Integration Solution 

To support ServiceNow users that require integrations, ServiceNow is partnered with Perspectium who provide ServiceNow-native integrations-as-a-service. 

Created by ServiceNow’s founding developer

Created specifically for the ServiceNow platform, and by the founding developer of ServiceNow, David Loo, Perspectium connects ServiceNow to a number of targets seamlessly, without hampering ServiceNow’s performance. 

ServiceNow integrations-as-a-service

As an integration service provider, Perspectium supports organizations through the 4 steps for seamless integration, taking the lead on both implementation and maintenance to free up internal resources to focus on their other duties.

Massive throughput supporting organizations with large data volumes

Perspectium’s integration technologies are capable of massive throughput – able to transfer over 1 billion records per month, without impacting performance – so organizations with large data volumes can have confidence in their integrations and data availability. 

ServiceNow-to-database integrations

Perspectium’s DataSync simplifies ServiceNow integration by extracting large volumes of ServiceNow data in bulk, and replicating it to an external database.

Organizations use DataSync for a range of use cases including data lake building, backup/disaster recovery and feeding ServiceNow data into other systems such as AI, BI and ML solutions. 

ServiceNow e-Bonding Integrations

Perspectium’s e-bonding solution, ServiceBond, synchronizes ServiceNow with other complementary solutions including other ServiceNow instances, AWS, BMC Remedy, and Jira. 

The SIAM-enabling synchronization allows ServiceNow workflows to extend into other solutions dynamically, increasing the scope for automation between the platforms. 

Want to get started? Contact Perspectium’s ServiceNow integration experts.

Predictive Analytics Solutions for ServiceNow

To improve the quality of insight available, organizations can connect ServiceNow to predictive analytics solutions such as Tableau and SAP Hana via integrations.

What is Predictive Analytics?

Predictive analytics solutions analyze historical data to create models for predicting business outcomes. They help organizations understand the past in order to gain insight into the future. 

Predictive analytics is comparable to business intelligence, but instead of simply pulling insights out of existing data sets, users can develop machine learning algorithms and predictive models to support the insights.

Predictive Analytics in ServiceNow – Predictive Intelligence

Some predictive analytics capabilities are available to ServiceNow users through the platform’s Predictive Intelligence feature. Predictive Intelligence applies the power of Artificial Intelligence (AI) and Machine Learning (ML) to workflows to help produce insights for optimization. 

With Predictive Intelligence, organizations can produce insight that can reduce the time-to-resolution of open cases and reduce error rates and costs.

An example use case for Predictive Intelligence is using AI and ML to analyze new Incident descriptions, and have the platform generate the most suitable prioritization for the case by analyzing historical data.

However, Predictive Intelligence isn’t a fully-fledged predictive analytics solution in the vein of Tableau or SAP Hana, and its scope for analytics is limited to ServiceNow data only. 

As such, many organizations wish to integrate ServiceNow with purpose-built Predictive Analytics solutions to expand their capabilities and to analyze ServiceNow data in context with other enterprise data.

Integrating ServiceNow with Predictive Analytics Solutions

The quality of insight provided by predictive analytics is directly related to the volume and quality of data fed into them. This makes solutions such as ServiceNow an excellent source of data for predictive analytics, and a common integration for predictive analytics solutions.

The ServiceNow platform produces a massive amount of insightful data that predictive analytics solutions can tap into. However, extracting the data from ServiceNow for use in predictive analytics solutions can be difficult without the right tools. 

Organizations need an efficient means of transferring massive amounts of ServiceNow data into predictive analytics solutions, ruling out manual processes where throughput is severely limited and the potential for human error negatively impacts data quality. 

Fortunately, integrations can provide an automated means of transferring ServiceNow data into predictive analytics solutions, circumventing the pitfalls of manual processes. 

Organizations should note that the potential throughput of integrations varies from vendor to vendor, and across the different types of integration. 

Choosing the Right Integration Approach

Data volume, availability and security are just some of the things to consider when choosing an integration approach. The “right” approach will depend on your particular needs …

Get the Whitepaper

So to access the best quality insight, organizations need a ServiceNow integration capable of massive throughput. 

The most secure and efficient way to leverage ServiceNow data for Predictive Analytics is by extracting and replicating the data to an external database that can feed the data into your chosen Predictive Analytics solution (and any other solution that can make use of ServiceNow data).

• See also: ServiceNow Analytics and Reporting Integrations

Top 5 Benefits of Integrating ServiceNow with Predictive Analytics Solutions

1. Enhance ServiceNow’s Predictive Capabilities

Integrating ServiceNow with a purpose-built predictive analytics solution means organizations can augment ServiceNow’s operational data with predictive analytics. The insight this produces can help in optimizing resource allocation and improve levels of service. 

Advanced statistical and machine learning capabilities make it easier to identify patterns, trends and issues, and provide insight that can help organizations anticipate future problems and requirements. 

2. Analyze ServiceNow Data in Context

ServiceNow’s analytics and reporting features are limited to working with ServiceNow data only. This limits the value of the insight created as it cannot be contextualized with the wider organization. 

Since many ITSM-related operations are carried out across a range of different solutions, the ability to extract ServiceNow data and combine it with other sources helps produce insight that reflects the whole organization. 

For example, data and information relating to a case or incident originating in ServiceNow may need to be replicated within a solution used by the development team. Transferring the relevant data from both platforms to a purpose built predictive analytics solution can provide more detailed and accurate insight into the time-to-resolution of cases that exist across multiple solutions.

3. Improve Data Accuracy and Availability

Implementing an integration to automate the transfer data from ServiceNow into Predictive Analytics solutions limits the potential for human error and resulting data quality issues. 

Integrations are also capable of far higher throughput than manual processes, meaning massive amounts of data can be transferred quickly, and that the Predictive Analytics solution has a rich source of data to draw from.

4. Improve Data Visualization Capabilities

Many organizations require more advanced data visualization capabilities than the ServiceNow platform offers out-of-the-box. 

Integrating ServiceNow with purpose built predictive analytics solutions lets organizations access a wider range of visualization options to support decision making.

5. Provide Access to ServiceNow Data to Non-ServiceNow users

Integrating ServiceNow data with predictive analytics solutions allows an organization’s data teams to work directly with ServiceNow data without requiring a ServiceNow license. Meaning they can access the Platform’s rich source of data to generate insights using purpose-built solutions including performance analytics tools. 

• See also: How to Democratize ServiceNow Data and Enable Self-Service Access

Organizations can control access to sensitive ServiceNow data, only granting access to authorized stakeholders of different departments with various business needs. It helps avoid misuse or breach of business-critical data.

High-throughput ServiceNow Integrations 

As the quality of insight produced by predictive analytics solutions is directly related to the amount of quality data fed into the platform, organizations need to ensure any integration they implement can meet their requirements for throughput. 

Fortunately, ServiceNow is partnered with Perspectium – an integration-as-a-service provider specializing in high-throughput integrations. Perspectium customers can move over 1 billion records per month without impacting performance to ensure data gets to where it needs to be, when it needs to be there.

This makes Perspectium the perfect integration solution for connecting ServiceNow to data-intensive platforms such as AI, BI, ML, and Predictive Analytics solutions.

What’s more, Perspectium integrations are fully managed – experts well-versed in the nitty-gritty of ServiceNow implement and manage all integrations 24x7x365. So, organizations need not allocate costly internal resources to build, implement and support the integrations. 

Curious to learn more about Perspectium integrations for ServiceNow? Talk to us!